Privacy Policy

1. Introduction

At TravelBase, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices concerning the collection, use, and protection of your data when you use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

  • Name and contact details
  • Passport information for travel arrangements
  • Payment information
  • Travel preferences and requirements
  • Special assistance needs
  • Emergency contact information

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

  • IP address and device information
  • Browser type and settings
  • Website usage data
  • Cookies and similar technologies

3. How We Use Your Information

We use your personal information for the following purposes:

  • Processing your travel bookings and arrangements
  • Providing customer support and assistance
  • Personalizing your travel experience
  • Managing your account and preferences
  • Ensuring the security of our services
  • Complying with legal obligations

4. Data Protection

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data
  • Secure server infrastructure
  • Regular security assessments
  • Staff training on data protection
  • Access controls and authentication procedures

5. Your Rights

You have the following rights regarding your personal information:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure of your data
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing

6. International Data Transfers

As a travel agency, we may need to transfer your personal information to countries outside your home country to facilitate your travel arrangements. We ensure appropriate safeguards are in place for such transfers.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When no longer required, we securely delete or anonymize your data.

8. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly.

9. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

  • Performance of a contract
  • Legal obligation
  • Legitimate interests
  • Your consent

10. Security Measures

Our comprehensive security program includes:

  • 24/7 system monitoring
  • Regular security audits
  • Employee security training
  • Incident response procedures
  • Data backup and recovery systems